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IT Operations and Infrastructure Manager

  • Ha Noi, Thai Nguyen
  • Experienced (Non - Manager)
  • Permanent
  • Bachelor
  • 5 Years
  • Negotiable
  • IT - Software, IT - Hardware / Network
  • IT
  • Unlimited

Job Benefit

  • Insurance
  • Incentive bonus
  • Training & Development
  • Salary review

Job Description

  • Manages day-to-day IT operations including directing internal staff and technology partners for the successful operation of:

- End user compute services

- Security Operations

- Helpdesk and Service Management processes

- Datacenter and compute platforms (i.e. server/cloud)

- Telecommunications

  • Plan and manage implementation of processes and procedures, tools and techniques for monitoring and managing the performance of information systems and services.
  • Maintain and enhance the efficiency of the IT infrastructure and technology assets and manage integrity of these assets.
  • Facilitate and lead the implementation of Service Management (ITIL) processes including change and incident management.
  • Ensure the continued availability of IT services to expected service and security levels
  • Maintain and validate business continuity, disaster recovery, backup and recovery solutions and plans.
  • Ensure expenditure is within agreed budget.
  • Monitor and maintain network and IT infrastructure, prioritize and resolve (escalating where necessary) system outages and root cause problems. 
  • Manage accurate logging of data to enable monthly analysis and reporting. 
  • Manage information security, sensitive and confidential data/information.
  • Liaise with vendors/suppliers (to resolve projects/infrastructure problems). 
  • Ensure security of data, network access and backup systems
  • Preserve assets by implementing disaster recovery and back-up procedures and information security and control structures.
  • Directs technological research by studying organization goals, strategies, practices, and user projects
  • Completes projects by coordinating resources and timetables with user departments and data center
  • Ensure that all system and operating documentation is maintained including administration and management manuals and standard operating procedures.

Job Requirement

Qualification

  •  University graduation, major in IT

Experience

  • 10+ years’ experience in infrastructure and operations, service and project management.
  • Experience leading the implementation and development IT infrastructure and operations projects, and transition into ongoing operations management.
  • Experienced manager of teams and technology partners.
  • Experience in the successful operations and management of:
    • End user compute services
    • Security Operations
    • Helpdesk
    • Service Management processes
    • Datacentre and compute platforms (i.e. server/cloud)
    • Telecommunications and mobility services
  • ITIL certification preferred
  • Prefer knowledge of IT in Mining industry

Personal Behaviors

  • Interpersonal and Communication skills
  • Decision making
  • Organizational skill
  • Planning
  • Problem solving
  • Change management

 

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